Terms and Conditions

Red Rocket Transport | Last Updated: September 22, 2026

These Terms and Conditions (“Terms”) govern all freight transportation and related services provided by Red Rocket Transport (“Red Rocket,” “we,” or “us”), a veteran-owned freight transportation company based in Compton, California. By tendering freight, booking loads, or otherwise using our services, you agree to be bound by these Terms on behalf of yourself and any company or entity you represent (collectively, the “Shipper” or “Customer”).

1. Acceptance of Terms

By requesting, booking, or accepting transportation or related services from Red Rocket, you acknowledge that you have read, understood, and agreed to these Terms. These Terms apply to all shipments handled by Red Rocket, whether arranged directly with the Shipper, a broker, a third-party logistics provider, or any other intermediary. If you do not agree to these Terms, you must not tender freight to Red Rocket or use our services.

These Terms are in addition to, and shall supplement, any applicable tariffs, accessorial schedules, rate confirmations, and written service agreements between Red Rocket and the Shipper. In the event of a direct conflict between these Terms and a separately executed written agreement signed by both parties, the written agreement will control.

2. Services

Red Rocket provides professional freight transportation services with a focus on connecting Southern California’s freight network. Our core services include:

Rail Drayage: Movement of containers and trailers to and from rail yards and intermodal facilities, including first-mile and last-mile delivery to warehouses, distribution centers, and freight receivers.
Port Drayage: Transportation of containers to and from locations outside marine terminal gates, including pickup and delivery between off-dock container yards, chassis pools, freight stations, warehouses, and distribution centers. Red Rocket does not hold terminal access credentials or registrations for the Ports of Los Angeles or Long Beach marine terminals. Shipments requiring direct terminal gate transactions must be arranged through a licensed drayage operator holding the required terminal access and registrations.
Power-Only Services: Provision of tractors and professional drivers to haul customer-owned or leased trailers and equipment between origin and destination points as mutually agreed.

Unless otherwise agreed in writing, Red Rocket operates solely as a motor carrier for property under applicable federal and state law. We do not act as a freight broker or freight forwarder for the shipments we handle under these Terms.

3. Rates, Charges, and Payment

3.1 Rates and Quotes. All rates, quotes, and pricing are based on information provided by the Shipper, including origin, destination, equipment type, weight, commodity, accessorial services, and special handling requirements. Red Rocket reserves the right to adjust rates and charges if the actual shipment details differ from those provided at the time of booking.

3.2 Accessorial Charges. In addition to base linehaul or drayage rates, Red Rocket may assess accessorial charges, including but not limited to detention, layover, chassis fees, demurrage, per diem, storage, stop-off charges, driver assist, liftgate or specialized equipment, tolls, and fuel surcharges. Accessorial schedules may be provided separately and are incorporated into these Terms.

3.3 Invoicing and Payment Terms. Unless otherwise agreed in writing, invoices are due and payable within thirty (30) days of the invoice date. Payment shall be made in U.S. dollars by check, ACH, wire transfer, or other mutually acceptable method. Any deduction, offset, or withholding by the Shipper is prohibited unless first approved in writing by Red Rocket.

3.4 Late Fees and Collection Costs. Amounts not paid when due may be subject to a late fee or finance charge at the maximum rate permitted by applicable law, calculated from the original due date until payment is received. The Shipper shall be responsible for all reasonable costs of collection, including attorneys’ fees, court costs, and collection agency fees, incurred by Red Rocket in recovering overdue amounts.

4. Shipper Responsibilities

4.1 Accurate Information. The Shipper is responsible for providing complete and accurate shipment information, including but not limited to commodity description, weight, piece count, dimensions, hazardous classification (if applicable), temperature or handling requirements, and any special instructions. Red Rocket is entitled to rely on the information provided and shall have no liability for delays, additional charges, or loss arising from inaccurate or incomplete information.

4.2 Packaging and Loading. The Shipper is responsible for proper packaging, blocking, bracing, and securing of freight to withstand normal transportation hazards. Where the Shipper or its agents load or seal the trailer or container, Red Rocket shall not be responsible for cargo loss or damage caused by improper loading, securement, or packaging not visible from the outside of the container or trailer.

4.3 Hazardous Materials. The Shipper shall comply with all applicable federal, state, and local laws and regulations governing the transportation of hazardous materials, including but not limited to the U.S. Department of Transportation regulations. The Shipper is responsible for proper classification, packaging, marking, labeling, placarding, documentation, and disclosure of any hazardous materials. Red Rocket may refuse any shipment that, in its reasonable judgment, is improperly declared, packaged, or documented.

4.4 Customs, Security, and Port Requirements. For shipments involving port-adjacent facilities, the Shipper is responsible for timely completion and submission of all customs, security, and port-related documentation. Red Rocket is not responsible for delays, charges, or penalties resulting from non-compliance or documentation issues outside of its control. The Shipper bears sole responsibility for arranging any terminal gate transactions requiring credentialed terminal access at the Ports of Los Angeles or Long Beach.

5. Liability and Claims

5.1 Carrier Liability. To the extent Red Rocket is acting as a motor carrier, our liability for loss, damage, or delay to cargo shall be governed by applicable federal motor carrier laws and regulations, including, where applicable, the Carmack Amendment (49 U.S.C. § 14706), and any applicable state motor carrier laws.

5.2 Limitations of Liability. Unless a higher value is agreed to in writing and additional charges are paid prior to transportation, Red Rocket’s maximum liability for cargo loss or damage shall be the lesser of: (a) the actual documented value of the lost or damaged goods, (b) the Shipper’s cost of the goods, or (c) any specific per-pound or per-shipment limitation set forth in an applicable tariff, rate confirmation, or written agreement.

Red Rocket shall not be liable for consequential, incidental, special, or punitive damages, including lost profits, loss of use, or business interruption, even if advised of the possibility of such damages.

5.3 Exclusions. Red Rocket shall not be liable for loss, damage, or delay caused by acts or omissions of the Shipper or its agents; inherent vice or nature of the goods; improper or insufficient packaging or loading; concealed damage not visible from the exterior; acts of public authorities; riots or civil commotion; acts of God; or any other cause beyond Red Rocket’s reasonable control.

5.4 Filing Claims. As a condition precedent to recovery, all cargo claims must be filed in writing with Red Rocket within nine (9) months from the date of delivery, or, in the case of non-delivery, within nine (9) months from the date the shipment should reasonably have been delivered. Claims must include shipment details, description of the loss or damage, claimed amount, and supporting documentation such as bills of lading, delivery receipts, and invoices.

5.5 Lawsuits. Any lawsuit or legal action against Red Rocket relating to loss, damage, or delay of cargo must be filed within two (2) years from the date Red Rocket provides written notice of claim denial, in whole or in part. Failure to file a timely claim or lawsuit will result in the claim being barred.

6. Prohibited Shipments

The following types of shipments are prohibited and may be rejected or refused by Red Rocket at any time, whether before or after acceptance:

Hazardous materials that are not properly classified, packaged, marked, labeled, placarded, or documented in full compliance with applicable regulations.
Contraband or illegal goods, including goods whose transportation is prohibited by law.
Goods that pose an unreasonable risk to health, safety, or property in Red Rocket’s reasonable judgment.

If prohibited shipments are tendered without proper disclosure, the Shipper shall indemnify and hold Red Rocket harmless from all resulting claims, fines, penalties, damages, and expenses.

7. Force Majeure

Red Rocket shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to port congestion, vessel or rail delays, weather conditions, natural disasters, acts of God, accidents, road closures, governmental orders or restrictions, labor disputes or strikes, equipment failures, or disruptions in rail, port, or terminal operations.

In such events, Red Rocket’s obligations shall be suspended for the duration of the delay, and schedules may be adjusted as reasonably necessary. Red Rocket will use commercially reasonable efforts to communicate material delays to the Shipper and to resume normal operations as soon as practicable, consistent with our commitment to reliable, veteran-led service.

8. Governing Law and Venue

These Terms, and any dispute, claim, or controversy arising out of or relating to Red Rocket’s services, shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles, except to the extent superseded by applicable federal transportation law.

Any legal action or proceeding between the parties shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and the parties consent to the personal jurisdiction and venue of such courts.

9. SMS Communications

9.1 Opt-In and Message Types. By providing a mobile phone number to Red Rocket, the Shipper consents to receive SMS or text messages related to appointment reminders, order updates, customer service, and load status notifications in connection with freight services.

9.2 Message Frequency and Costs. Message frequency may vary based on the number of active shipments and the nature of the services provided. Standard message and data rates may apply, depending on the Shipper’s mobile carrier plan. Red Rocket is not responsible for any charges incurred by the recipient for receiving SMS messages.

9.3 Help Instructions. Reply HELP for assistance with any SMS message from Red Rocket. You can also contact us directly at:

Email: gary@redrockettransport.com
Phone: (310) 975-3133
Website: redrockettransport.com

9.4 Opt-Out. The Shipper or recipient may opt out of receiving SMS messages at any time by replying STOP to any message received from Red Rocket. After opting out, we may send a final confirmation message to confirm the request. Opting out of SMS communications may limit our ability to provide real-time updates but will not affect other forms of communication such as email or phone, where permitted by law.

10. Changes to Terms

Red Rocket may update or modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The “Last Updated” date at the top of this page indicates when the Terms were most recently revised. Continued use of Red Rocket’s services after any changes become effective constitutes acceptance of the updated Terms.

11. Contact Information

If you have any questions about these Terms, or if you need to submit notices, claims, or other communications to Red Rocket, please contact:

Red Rocket Transport
Compton, California
Email: gary@redrockettransport.com
Phone: (310) 975-3133
Website: redrockettransport.com

Red Rocket Transport is a veteran-owned freight transportation company specializing in rail drayage, port drayage, and power-only services, connecting rail yards, ports, warehouses, distribution centers, and freight receivers across Southern California with an emphasis on integrity, reliability, and professional service.

MC# 304924 | DOT# 642465 | CA# 0627838